Paid support

Paid support is available for unlimited use at a flat rate per 30 days. If you sign up for paid support, we can respond to your inquiries more quickly and in more detail.
The support services for this service will be provided using email or our company-designated online communication tool.

We believe that this paid support is mutually beneficial for our clients who develop headless CMS and API-centric applications, as well as for the Kuroco team, as it facilitates early identification of our clients' needs and areas for improvement.

Fair Usage Policy

The support plan will use the resources we have and will aim to answer quickly, regardless of the topic. Therefore, the Fair Usage Policy is established as follows

• The client is the primary developer/producer/operator and Kuroco's team assists with the development production and operation.
• As a general rule, our support only covers responding to customer inquiries. Any proposal requests, work requests, meetings, etc. will be handled through a separate estimate.
• In principle, document preparation and filling in sheets will be handled on a quotation basis.
• For information that can be obtained through a search engine or for matters located on the Kuroco Documentation site, responses will focus on sharing URLs and keywords.
• For defects and investigation requests, the customer is responsible for the reproduction of the problem up to the presentation of the reproduction procedure.
• Work to check for future problems, such as configuration scrutiny, will be quoted on a case-by-case basis.
• Regarding requests for confirmation of JavaScript errors/errors in other external services/etc., we can explain the meaning of the error, etc., but we will help customers take the initiative in troubleshooting.
• We may be able to provide answers regarding best practices, including the use of external services, etc., but we cannot guarantee that it is always the best approach.
• The Kuroco team will make every effort to ensure that the answers are accurate, but cannot guarantee that they will be correct.
• Customers may inform the Kuroco team if they need evidence or assurance, but there is no guarantee that this will be provided.
• Applications and support should be made for each Kuroco account (including sub-sites).

List of Paid Support Plans

The following support plans are available.

1. Premium Support

Contents of response	Handling all aspects inquiries of development work includes development and build work. This service is offered primarily to our partners. Design inquiries Front-end implementation inquiries HTML/JS inquiries Best practices inquiries Kuroco operation inquiries Specification inquiries
Price	We will provide you with an estimate based on your request.

2. Technical Support

Contents of response	Support all aspects inquiries of development work. Mainly support for development work. Front-end implementation inquiries HTML/JS inquiries Best practices inquiries Kuroco operation inquiries Specification inquiries * We can assist with simple admin panel operations. * We do not guarantee timely resolution of urgent requests.
Price	132,000 JPY / 30 days (Estimated reply within 1 day.) 264,000 JPY / 30 days (Estimated reply within 4 hours.) 396,000 JPY / 30 days (Estimated reply within 1 hour.) * Discount system available for customers requiring little maintenance from our staff over time (at our discretion)

3. Standard Support

Contents of response	We will only accepts the following inquiries. Best practices inquiries Kuroco operation inquiries Specification inquiries * We can assist with simple admin panel operations. * We cannot guarantee urgent requests will be resolved on time.
Price	99,000 JPY/30 days (Estimated reply within 4 hours.) 165,000 JPY/30 days (Estimated reply within 1 hour.) * Discount system available for customers requiring little maintenance from our staff over time (at our discretion)

4. Operational Support

Contents of response

We will respond to any questions you may have, including those related to Kuroco during the post-construction operational phase. * We can assist with simple admin panel operations. * For inquiries that cannot be answered by internal resources, a general response may be provided. * For explanations of terminology and other companies' services, we will provide links to reference pages, etc. as a general rule of thumb.

Price

Fee calculated as 6% of your monthly Kuroco (pay-as-you-go) bill. Estimated reply within 1 business day, min cost of 66,000 JPY / 30 days. Fee calculated as 15% of your monthly Kuroco (pay-as-you-go) bill. Estimated reply within 4 hours, min cost of 132,000 JPY / 30 day. * Annual contracts are also available. Please inquire.

5. Ongoing service development support

Contents of response	Support all aspects inquiries of development work. We also support implementation requests and business development using Kuroco. This menu is primarily offered with partners. Front-end implementation inquiries HTML/JS inquiries Best practices inquiries Kuroco operation inquiries Specification inquiries
Price	2,640,000 JPY/3 months or more.

6. Priority implementation request

Contents of response	If there is a feature that you want Kuroco to implement, you can ask Kuroco to implement it on a priority basis. Since it is necessary to coordinate with our roadmap, etc., it is not always possible to implement or fulfill the desired requirements.
Price	We will provide you with an estimate based on your request.

Support Plan Application and Inquiries

For support plan applications or questions, please contact us through Contact Form.

Contact Form