• FAQ

FAQ

Documents based on past customer inquiries and covers topics such as Kuroco's configuration, coding and, technical guidance on how to resolve issues that arise during implementation or operation.

System

• Q

  Is an on-premises version available?

• Q

  Does Kuroco have server redundancy?

• Q

  Are there any restrictions on using KurocoFront?

• Q

  Can the URL of the site I am currently using be used in Kuroco?

• Q

  Can Kuroco Generate an XML Sitemap?

• Q

  Can I deploy to KurocoFront without using GitHub?

• Q

  Can a site be displayed without "www" on its own domain?

• Q

  Can I display my site on my own server without using Kuroco Front?

• Q

  Can I use the admin panel with Internet Explorer 11?

• Q

  Can I use third-party GitHub applications?

• Q

  Can I use WAFs with Kuroco？

• Q

  Can Superusers Also Log Into Sub-sites?

• Q

  Can content registered in Kuroco be used from multiple sites?

• Q

  Do I need a separate server from Kuroco's infrastructure if I want to generate static files?

• Q

  Does KurocoFiles support Nuxt Image?

• Q

  Does Kuroco use the Japanese or Western calendar system for dates?

• Q

  How do I change my domain name?

• Q

  How do I change the display language of the admin panel?

• Q

  Where is the best place to store static files (images, JS, CSS, etc.) used on the site?

• Q

  Is there a limit to the number of e-mails I can send?

• Q

  Permission Required for Accessing the Internal Network Domain. Which Domains are Utilized?

• Q

  Information on Storage Location, Retention Period, and Content of SendGrid Logs

• Q

  Which Characters Can be Used in 'Member Management' Email Addresses and Validation Rules?

• Q

  What environments do you recommend for the admin panel?

• Q

  What file formats does the file manager support?

• Q

  What is kuroco_front.json?

• Q

  What is the maximum file size that can be uploaded when posting content?

• Q

  What is your update schedule like?

• Q

  What types of domains does Kuroco use?

• Q

  What URLs cannot be used?

• Q

  When are cached KurocoFiles cleared?

Security

• Q

  Can I access the operational logs of the admin panel?

• Q

  Can I change the password character limits?

• Q

  Can I change the session timeout duration?

• Q

  Can I disable password reuse?

• Q

  Can I set a login expiration date?

• Q

  Can I set an expiration date for login passwords?

• Q

  Can I use single sign-on using OAuth?

• Q

  Can I use single sign-on using SAML?

• Q

  Can you audit my security checklist? (for clients based in Japan)

• Q

  Can you send me the findings from your vulnerability assessment?

• Q

  Do you have any security measures documentation?

• Q

  My site was diagnosed with a security vulnerability. What should I do?

• Q

  What characters are allowed in member management passwords?

• Q

  What is the validity period for auto-logins?

• Q

  What options are available for verifying member passwords?

• Q

  What vulnerability diagnostic and assessment services do you provide?

TLS certificate

• Q

  Can I import TLS certificates into front-end servers provided by Diverta?

• Q

  Can you provide TLS certificates for front-end servers that I have set up on my own?

• Q

  Do I need to obtain an SSL certificate on my own?

• Q

  How do I obtain TLS certificates for front-end servers provided by Diverta?

• Q

  How do I verify my SSL certificate installation?

• Q

  Which authority issues the TLS certificates?

• Q

  Who updates and manages the TLS certificates?

Kuroco Usage

• Q

  About profile API

• Q

  How can I add all the information of the content selected in the relational data selection to the response?

• Q

  Can I access KurocoFront through a proxy server?

• Q

  Can I add the _lang parameter in the preview function for secondary languages?

• Q

  Can I add or update approval workflow of content(s) via API?

• Q

  Can I adjust the appearance of the admin panel?

• Q

  Can I attach files from other content structure via File Manager?

• Q

  Can I Cancel the Trigger After Content Update When Uploading via CSV?

• Q

  Can I change the expiration period of preview tokens?

• Q

  Can I change the sender's e-mail address from `noreply@kuroco-mail.app` to my own address?

• Q

  Can I change the time selection interval for the content publication date and time settings?

• Q

  Is it possible to implement a site-wide search function?

• Q

  Can I create content in the secondary language only?

• Q

  Can I customize my thank-you e-mails?

• Q

  How can I use custom templates?

• Q

  Can I customize the items displayed in the content list?

• Q

  Can I freely modify the order of the content list?

• Q

  Can I include weekday information in a date?

• Q

  Can I modify the display of the content editor screen?

• Q

  I put content under the wrong content structure. Can I move it to another content group?

• Q

  Can I obtain the date and time stamp at different points in Smarty?

• Q

  Can I obtain the user's IP address?

• Q

  Can I output a preview page with Kurocofront?

• Q

  Can I send a Webhook to a hosting service other than KurocoFront?

• Q

  Can I send HTML or plain text e-mails depending on the recipient's environment?

• Q

  Can I set a custom time period for the date selection in my form response messages?

• Q

  Can I set different topic group displays for the user groups?

• Q

  Can I set initial values or placeholders for form items?

• Q

  Can I set my content publishing status to "Unpublish" by default?

• Q

  Can I set the same Slug for multiple contents?

• Q

  Can I specify related data by slug when adding/updating content via API?

• Q

  Can I update image and file fields with the bulk_upsert API for content?

• Q

  Can I upload topics using CSV files?

• Q

  Can I use basic authentication?

• Q

  Can I use basic authentication only on the staging site?

• Q

  Can I Use a Conversion Tracking Tag?

• Q

  Can I use KurocoFile images in additional fields?

• Q

  Can I use multiple custom domains?

• Q

  Can I use multiple custom domain emails?

• Q

  Can I use my custom domain for the sender address?

• Q

  Can pages without internal links be generated with Nuxt.js SSG?

• Q

  Is there any way to reduce API requests when generating pages in Nuxt.js SSG?

• Q

  Filtering API responses by content category

• Q

  Filtering API responses by tag category

• Q

  Can the visibility of other fields be changed based on the values entered in a form?

• Q

  How can I add file size to the response for a file field?

• Q

  Can I modify the contents of the notification e-mails sent to admins?

• Q

  Can I change the recipient email address based on the options selected in the form items?

• Q

  How to use GitHub Actions to deploy at any time other than content updates?

• Q

  How to Retrieve RSS Feeds with Kuroco?

• Q

  How Can I Send Requests to Endpoints Requiring Authentication from the Admin Panel Plugin?

• Q

  Can the API respond in formats other than JSON?

• Q

  Can I notify the password by email when registering a member from the admin panel?

• Q

  How do I display inquiry numbers (submission no.) in e-mail notifications?

• Q

  How do I edit the widget at the top of the administration screen?

• Q

  How do I get responses from multiple APIs on one page?

• Q

  How do I get siblings topics?

• Q

  How do I link content information in a thank-you email?

• Q

  How do I include content from the original form submission in the thank-you e-mail?

• Q

  How do I include user details in the thank-you e-mail?

• Q

  I am using an SSG. How do I reflect contents on the front-end immediately after updating them?

• Q

  How do I restrict the viewing, downloading, and other permissions of PDF files?

• Q

  How to set up Google Analytics 4 (GA4) with Nuxt.js?

• Q

  How do I upload files from the front end and associate them with content?

• Q

  How do I auto-convert iframes with Kuroco?

• Q

  How do I generate reports using custom dimensions in Google Analytics?

• Q

  How can I get the number of associated contents for each option?

• Q

  I grouped items in content definition settings, but the JSON returned by the API is not grouped. What should I do?

• Q

  Can I limit form responses to one per user?

• Q

  Can I call Kuroco's API using custom function?

• Q

  What is the order in which API request restrictions are applied?

• Q

  Indentation Is Reflected as Spaces in Custom Functions or Message Templates

• Q

  Can I Apply CSS to Multiple Pages in the Management Screen Plugin?

• Q

  Is it possible to create an API to search the contents of PDF files uploaded to Kuroco?

• Q

  Can I retrieve unlisted content posts using API?

• Q

  Can we redirect to an arbitrary page when accessing a file without viewing permission?

• Q

  Can I Revert the Deployed Site to Show a 404 Page?

• Q

  How do I prevent my webpage from appearing in Google and other search engines?

• Q

  Can default values be set for the insert API?

• Q

  Where can I find the manual for Smarty?

Trouble

• Q

  After linking with SendGrid, URL in e-mail is replaced

• Q

  Can I prevent sources entered into the WYSIWYG editor from being automatically converted?

• Q

  Can custom function output logs for debugging purposes?

• Q

  E-mails sent from Kuroco are going to spam. What should I do?

• Q

  I added a parameter to the image URL, but the image is still not cleared from the cache. What should I do?

• Q

  How do I create a HAR file?

• Q

  How do I fix e-mail delivery failure?

• Q

  How do I handle errors in Smarty?

• Q

  How do I insert line breaks with `if` or `foreach` statements in Smarty?

• Q

  How do I reduce spam inquiries?

• Q

  The member registration confirmation e-mails are not being sent out. How do I set it up?

• Q

  How do I verify requests that cannot be verified with Swagger UI?

• Q

  How do I verify responses in the CDN cache?

• Q

  How do I verify the hash responses used by KurocoFront?

• Q

  How do I check for JS errors in my PC browser?

• Q

  It takes too long to build and deploy my GitHub Actions. How can I speed it up?

• Q

  I changed CORS but it is not reflected

• Q

  I did not receive a thank-you (inquiry response) e-mail. What do I do?

• Q

  I get an error message when I push to GitHub. How do I resolve this error?

• Q

  I received an error message that reads "The update process was interrupted due to the possibility of overwriting more recent content. Please try again."

• Q

  Can I verify if a batch process is running?

• Q

  The multi-language content in the downloaded CSV file is garbled

• Q

  404 Not Found error when reloading the page or accessing the URL directly

• Q

  The custom domain I set up is not displaying my site. What checks should I perform?

• Q

  API returns 403 Forbidden even though no restrictions are applied

• Q

  The ordering of the form fields is not reflected in the API. What should I do?

• Q

  I cannot connect to the Kuroco API from my iPhone or Safari browser. What should I do?

• Q

  What causes accounts to be locked?

• Q

  Can the Node.js 12 actions are deprecated warning be resolved during the build?

• Q

  The content IDs seem to skip over some numbers or do not start from 1. What is the counting logic behind them?

• Q

  My file updates are not reflected in KurocoFront, what should I do?

• Q

  I cannot print an image. What should I do?

• Q

  My images are not displaying in certain browsers. What should I do?

• Q

  What should I do if the API is not working?

• Q

  What should I do in case of errors?

• Q

  Where can I find a list of API error messages?

• Q

  Why do I sometimes see non-existent data in past articles after modifying the content structure?

• Q

  Why Do Letters Pass in Postal Code Validation?

• Q

  Why Are Triggers Called Twice After Content Update?

Contracts

• Q

  Please Inform About the Usage Fees for APIs Called with Custom Processing

• Q

  Will I still be Charged for Sending Emails Even if I Have a Contract with SendGrid?

• Q

  How to calculate the free usage limit for Kuroco fees

• Q

  How to Pay Kuroco Usage Fees

• Q

  How do I terminate my contract?

• Q

  How much does Kuroco cost?

• Q

  I want to update the information of the contractor/administrator. Please guide me through the process.

• Q

  When is the invoice issuance date?

Others

• Q

  Can I request additions or modifications to the specifications or functions?

• Q

  Can I specify or change topic IDs?

• Q

  Is there a reference document for using the front_nuxt_auth template?

• Q

  Are there any documents regarding the API specifications?

• Q

  How do I check my browser version?

• Q

  How do I free up storage space for GitHub artifacts?

• Q

  How do I prevent duplicate API requests?

• Q

  How do I prevent login ID and password auto-fill on the add/edit member screen?

• Q

  What is the expiration date of the URL with t=... attached to the files in the ltd folder?

• Q

  Is there a way to keep GitHub Actions workflow actions up to date?

• Q

  I have a technical inquiry. Can I let a third-party company communicate directly with your Support Team?

• Q

  How can I improve the display speed from China?

• Q

  Is it possible to use the Diverta's GitHub repository

• Q

  What is the Kuroco's support status for my OS version?

• Q

  Is there a difference between sending parameters to an endpoint by making a request via a query from the frontend and setting them through Kuroco management screen?

• Q

  What is the difference in usage between Slack and contact form inquiries?

• Q

  What is WHOIS?

• Q

  What should I take note of when building a multi-language site?