Answers

The inquiry answers screen allows to you to view and reply to the list of inquiries sent via the inquiry form.

Answers list

In the left sidebar menu, click [Campaign] -> [Form].

Click the title of the form you want to look at.

Click the [Answers] tab.

Item	Description
Filter conditions	Specify the search condition(s) and matching inquiries.
Sort	Configure the display order of the search results.

Download the contents of the inquiries using the following actions.

Button	Description
Download	Download inquiries filtered by specified conditions. To filter inquiries, click the [Search] button after specifying the conditions in the above area.
Send by batch processing	Batch downloading. Use this option if you have a large number of inquiries. A download link will appear when the process is complete.
File download by batch processing	Batch download any files attached to the inquiries. A download link will appear when the process is complete.

Item	Description
ID	Unique number of the inquiry (automatically generated).
Status	Status of the inquiry. You can configure the status on the basic settings page.
Category	Category of the inquiry.
Admin's memo	The memo which entered on the inquiry details page
Received date	Date and time the inquiry was received
Sender	Name of the sender (if included in the inquiry form).
Updated on	Date and time of last update to the inquiry.

You can perform the following batch actions by selecting multiple inquiries using the checkboxes in the left-most column.

Item	Description
Delete	Delete the selected inquiries.

In the left sidebar menu, click [Campaign] -> [Form].

Click the title of the form you want to look at.

Click the [answers] tab.

Click the number of the inquiry you want to look at.

Item	Description
Inquiry no.	Unique number of the inquiry (automatically generated).
Received date	Date and time the inquiry was received.
Reception form	Way in which the inquiry was received.
User-Agent	Browser and OS details of the inquiry sender.
IP Address	IP address of the inquiry sender.
Category / Subject	Category and subject of the inquiry.
Body	Main body of the inquiry.
Sender e-mail address	E-mail address of the sender (if included in the inquiry form).
Sender name	Name of the sender (if included in the inquiry form).
Admin's memo	You can leave a comment regarding the inquiry here.
Status	Status of the inquiry. You can set the status on the basic setting page.
Response date	Sets the date you responded to the inquiry.
Move the answers	Moves this inquiry to the specified position number.

Items set in the basic settings tab are displayed are also displayed here.

Button	Description
Update	Save the inquiry content.
Delete	Delete the current inquiry.

Item	Description
Send to	E-mail address you want to send the response to. The e-mail address of the inquiry's sender is entered by default.
Subject	Subject line of the response. The inquiry no. is entered by default.
Template	Inserts an existing response template.
Message	Quotes a selected part of the inquiry.
Body	Body of your response message.
Status after sending	Enables status updates after the response is sent.
Send message	Click to send your response.

Item	Description
No.	The unique number of the message.
Sent date	Date the message was sent.
Sender name	Name of the message sender.
Sender e-mail address	E-mail address of the message sender.
Subject	Subject line of the message.
Body	Body of the message.

In the left sidebar menu, click [Campaign] -> [Form].

Click the title of the form you want to look at.

Click the [Answers] tab.

Click the [Upload] tab.

Item	Description
File settings	Click [Choose File] and select the CSV file you want to upload. You can download a sample file on the inquiry editor page.
Upload	Update the contents with the uploaded CSV file.

If you have any other questions, please use our contact form or Slack workspace.