Answers
The inquiry answers screen allows to you to view and reply to the list of inquiries sent via the inquiry form.
Answers list
Accessing the screen
In the left sidebar menu, click [Campaign] -> [Form].
Click the title of the form you want to look at.
Click the [Answers] tab.
Search
Item | Description |
---|---|
Filter conditions | Specify the search condition(s) and matching inquiries. |
Sort | Configure the display order of the search results. |
Downloading
Download the contents of the inquiries using the following actions.
Button | Description |
---|---|
Download | Download inquiries filtered by specified conditions. To filter inquiries, click the [Search] button after specifying the conditions in the above area. |
Send by batch processing | Batch downloading. Use this option if you have a large number of inquiries. A download link will appear when the process is complete. |
File download by batch processing | Batch download any files attached to the inquiries. A download link will appear when the process is complete. |
Answers list
Item | Description |
---|---|
ID | Unique number of the inquiry (automatically generated). |
Status | Status of the inquiry. You can configure the status on the basic settings page. |
Category | Category of the inquiry. |
Admin's memo | The memo which entered on the inquiry details page |
Received date | Date and time the inquiry was received |
Sender | Name of the sender (if included in the inquiry form). |
Updated on | Date and time of last update to the inquiry. |
Batch processing
You can perform the following batch actions by selecting multiple inquiries using the checkboxes in the left-most column.
Item | Description |
---|---|
Delete | Delete the selected inquiries. |
Viewing and replying to an inquiry
Accessing the screen
In the left sidebar menu, click [Campaign] -> [Form].
Click the title of the form you want to look at.
Click the [answers] tab.
Click the number of the inquiry you want to look at.
Item descriptions
Item | Description |
---|---|
Inquiry no. | Unique number of the inquiry (automatically generated). |
Received date | Date and time the inquiry was received. |
Reception form | Way in which the inquiry was received. |
User-Agent | Browser and OS details of the inquiry sender. |
IP Address | IP address of the inquiry sender. |
Category / Subject | Category and subject of the inquiry. |
Body | Main body of the inquiry. |
Sender e-mail address | E-mail address of the sender (if included in the inquiry form). |
Sender name | Name of the sender (if included in the inquiry form). |
Admin's memo | You can leave a comment regarding the inquiry here. |
Status | Status of the inquiry. You can set the status on the basic setting page. |
Response date | Sets the date you responded to the inquiry. |
Move the answers | Moves this inquiry to the specified position number. |
Items set in the basic settings tab are displayed are also displayed here.
Actions
Button | Description |
---|---|
Update | Save the inquiry content. |
Delete | Delete the current inquiry. |
Replying to the inquiry
Item | Description |
---|---|
Send to | E-mail address you want to send the response to. The e-mail address of the inquiry's sender is entered by default. |
Subject | Subject line of the response. The inquiry no. is entered by default. |
Template | Inserts an existing response template. |
Message | Quotes a selected part of the inquiry. |
Body | Body of your response message. |
Status after sending | Enables status updates after the response is sent. |
Send message | Click to send your response. |
Messages history
Item | Description |
---|---|
No. | The unique number of the message. |
Sent date | Date the message was sent. |
Sender name | Name of the message sender. |
Sender e-mail address | E-mail address of the message sender. |
Subject | Subject line of the message. |
Body | Body of the message. |
Inquiry CSV upload
Accessing the screen
In the left sidebar menu, click [Campaign] -> [Form].
Click the title of the form you want to look at.
Click the [Answers] tab.
Click the [Upload] tab.
Item descriptions
Item | Description |
---|---|
File settings | Click [Choose File] and select the CSV file you want to upload. You can download a sample file on the inquiry editor page. |
Upload | Update the contents with the uploaded CSV file. |