Answers

The inquiry answers screen allows to you to view and reply to the list of inquiries sent via the inquiry form.

Answers list

Accessing the screen

In the left sidebar menu, click [Campaign] -> [Form].

Click the title of the form you want to look at.

Click the [Submissions] tab.

Search

You can narrow down the list of answers by using simple keyword filtering or by performing a detailed search.

Search by Keyword

Enter the search keyword in the text box. This will narrow down the submissions that contain the keyword in either the Name, Sender e-mail address, or Body of the message.

Advanced search

Click the [Advanced search] button to input advanced filter conditions.

Item	Description
Items per page	Specify the number of items to be displayed per page.
Filter conditions	Specify the search condition(s) and matching inquiries.
Sort	Configure the display order of the search results.

Downloading

You can download a list of submissions. First of all, narrow down the answers you want to download using the search function, then click on the "[Download]" button.

The download settings will open, and you will be able to download the file using multiple methods.

Item	Description
Number of CSV row(s)	The number of data to be downloaded.
Charset	Character encoding for the download.
Select the output column(s)	Click [Select the output column(s).] to select the columns to be displayed in the downloaded file.
Cancel	Closes the download settings modal.
Download CSV	Downloads the sumissions date in CSV format.
Download files	Downloads the sumissions date in a ZIP file.
Generate download link for CSV	Batch processes the download. Use this option for downloading a large number of items. When the batch processing is finished, click the generated download link to download files.

Submissions list

Item	Description
No.	Unique number of the inquiry (automatically generated).
Status	Status of the inquiry. You can configure the status on the basic settings page.
Category	Category of the inquiry.
Admin's memo	The memo which entered on the inquiry details page
Received date	Date and time the inquiry was received
Name	Name of the sender (if included in the inquiry form).
Updated on	Date and time of last update to the inquiry.

Display item settings

Click the settings icon [⚙️] in the upper right corner of the screen to open the display item settings dialog. This allows you to add items (columns) displayed on this screen.

Item	Description
Display items	You can change the display position of items by dragging and dropping.
Add item	Select additional items to display from a list.
Cancel	Cancel the setting change.
Apply	Apply the setting changes.

Batch processing

You can perform the following batch actions by selecting multiple inquiries using the checkboxes in the left-most column.

Item	Description
Delete	Delete the selected inquiries.

Viewing and replying to an inquiry

Accessing the screen

In the left sidebar menu, click [Campaign] -> [Form].

Click the title of the form you want to look at.

Click the [Submissions] tab.

Click the number of the inquiry you want to look at.

Item descriptions

Message type ： Outgoing mail

Message type ： Incoming mail

Item	Description
No.	Unique number of the inquiry (automatically generated).
Received date	Date and time the inquiry was received.
Sent date and time	Date and time the inquiry was sent. This item is displayed when the message type is "Outcoming".
Message type	Way in which the inquiry was received.
User-Agent	Browser and OS details of the inquiry sender. This item is displayed when the message type is "Incoming".
IP Address	IP address of the inquiry sender. This item is displayed when the message type is "Incoming".
Title	Title of the anser. This item is displayed when the message type is "Incoming".
Name	Name of the sender (if included in the inquiry form).
Sender e-mail address	E-mail address of the sender (if included in the inquiry form).
Body	Main body of the inquiry.
Category / Subject	Category and subject of the inquiry.
Admin's memo	You can leave a comment regarding the inquiry here.
Status	Status of the inquiry. You can set the status on the basic setting page.
Response date	Sets the date you responded to the inquiry.
Move the answers	Moves this inquiry to the specified position number.

tip

Items set in the basic settings tab are displayed are also displayed here.

Actions

Button	Description
Update	Save the inquiry content.
Delete	Delete the current inquiry.

Replying to the inquiry

Item	Description
Send to	E-mail address you want to send the response to. The e-mail address of the inquiry's sender is entered by default.
Subject	Subject line of the response. The inquiry no. is entered by default.
Template	Inserts an existing response template.
Message	Quotes a selected part of the inquiry.
Body	Body of your response message.
Status after sending	Enables status updates after the response is sent.
Send message	Click to send your response.

Messages history

Item	Description
No.	The unique number of the message.
Sent date and time	Date and time the message was sent.
Recipient	Recipient e-mail address.
Subject	Subject line of the message.
Body	Body of the message.

Inquiry CSV upload

Accessing the screen

In the left sidebar menu, click [Campaign] -> [Form].

Click the title of the form you want to look at.

Click the [Submissions] tab.

Click the [Upload] tab.

Item descriptions

Item	Description
Charset	Character encoding of the output CSV file.
No value behavior	Search from 'E-mail' when 'Member ID' is not available.
File settings	Click [Choose File] and select the CSV file you want to upload. You can download a sample file on the inquiry editor page.
Upload	Update the contents with the uploaded CSV file.

Related documents

• Can I limit form responses to one per user?