Answers

The inquiry answers screen allows to you to view and reply to the list of inquiries sent via the inquiry form.

Inquiry list

Accessing the screen

In the left sidebar menu, click [Campaign] -> [Inquiry].

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Click the title of the form you want to look at.

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Click the [Answers] tab.

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Image from Gyazo

ItemDescription
Filter conditionsSpecify the search condition(s) and matching inquiries.
OrderConfigure the display order of the search results.

Downloading

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Download the contents of the inquiries using the following actions.

ButtonDescription
DownloadDownload inquiries filtered by specified conditions.
To filter inquiries, click the [Search] button after specifying the conditions in the above area.
Send by batch processingBatch downloading. Use this option if you have a large number of inquiries.
A download link will appear when the process is complete.
File download by batch processingBatch download any files attached to the inquiries.
A download link will appear when the process is complete.

Inquiry list

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ItemDescription
No.Unique number of the inquiry (automatically generated).
StatusStatus of the inquiry.
You can configure the status on the basic settings page.
CategoryCategory of the inquiry.
Admin's memoThe memo which entered on the inquiry details page
Received dateDate and time the inquiry was received
SenderName of the sender (if included in the inquiry form).
Updated onDate and time of last update to the inquiry.

Batch processing

Image from Gyazo You can perform the following batch actions by selecting multiple inquiries using the checkboxes in the left-most column.

ItemDescription
DeleteDelete the selected inquiries.

Viewing and replying to an inquiry

Accessing the screen

In the left sidebar menu, click [Campaign] -> [Inquiry].

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Click the title of the form you want to look at.

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Click the [answers] tab.

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Click the number of the inquiry you want to look at.

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Item descriptions

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ItemDescription
Inquiry no.Unique number of the inquiry (automatically generated).
Received dateDate and time the inquiry was received.
Reception formWay in which the inquiry was received.
User-AgentBrowser and OS details of the inquiry sender.
IP AddressIP address of the inquiry sender.
Category / SubjectCategory and subject of the inquiry.
BodyMain body of the inquiry.
Sender e-mail addressE-mail address of the sender (if included in the inquiry form).
Sender nameName of the sender (if included in the inquiry form).
Admin's memoYou can leave a comment regarding the inquiry here.
StatusStatus of the inquiry.
You can set the status on the basic setting page.
Response dateSets the date you responded to the inquiry.
Move the answersMoves this inquiry to the specified position number.

Items set in the basic settings tab are displayed are also displayed here.

Actions

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ButtonDescription
UpdateSave the inquiry content.
DeleteDelete the current inquiry.

Replying to the inquiry

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Image from Gyazo

ItemDescription
Send toE-mail address you want to send the response to.
The e-mail address of the inquiry's sender is entered by default.
SubjectSubject line of the response. The inquiry no. is entered by default.
TemplateInserts an existing response template.
MessageQuotes a selected part of the inquiry.
BodyBody of your response message.
Status after sendingEnables status updates after the response is sent.
Send messageClick to send your response.

Messages history

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ItemDescription
No.The unique number of the message.
Sent dateDate the message was sent.
Sender nameName of the message sender.
Sender e-mail addressE-mail address of the message sender.
SubjectSubject line of the message.
BodyBody of the message.

Inquiry CSV upload

Accessing the screen

In the left sidebar menu, click [Campaign] -> [Inquiry].

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Click the title of the form you want to look at.

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Click the kebab menu icon [⋮] in the upper right corner and select [Answers CSV upload] in the dropdown menu.

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Item descriptions

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ItemDescription
File settingsClick [Choose File] and select the CSV file you want to upload. You can download a sample file on the inquiry editor page.
SendUpdate the contents with the uploaded CSV file.