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Can I send HTML or plain text e-mails depending on the recipient's environment?

The mail notification function allows you to switch between the following options depending on the recipient's environment.

  • HTML: For recipients who can view HTML e-mails.
  • Plain text: For recipients who cannot view HTML e-mails.

Configuring your e-mail format

In the left sidebar menu, click [Campaign] -> [Notification]. Then, click [Add] next to the notification you want to configure.

Image (fetched from Gyazo)

For the "Body" field of the e-mail editor, select the [HTML] radio button and fill in the "HTML" and "Text" fields.

Image (fetched from Gyazo) Note: For HTML e-mails, any input in the "Text" area will be displayed if the recipient has disabled HTML formatting in incoming mail.


If the "Text" area is left blank, the HTML content will be displayed with the tags removed.


If you have any other questions, please contact us or check out Our Slack Community.