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I did not receive a thank-you (inquiry response) e-mail. What do I do?

If you did not receive the thank-you message after selecting "Send" in the "Thank you e-mail" field of the inquiry editor, please verify the three points below.

The e-mail is not in your spam folder
Check your junk mail or trash folder to ensure that the thank-you e-mail has been automatically sorted there.

You have configured the settings correctly
In the Inquiry - Basic settings tab, make sure the "Send" button is selected in the "Thank you e-mail" field.

Image (fetched from Gyazo) You have entered the correct recipient address(es)
On the same screen, double check that you have entered the correct address(es) and selected "Notify" in the "E-mail recipients" field. You can set up multiple recipient e-mail addresses using the [Add] button.

Image (fetched from Gyazo)

Further issues

If the problem persists after verifying all of the above, please refer to the FAQ below or contact our Support Team for further assistance.


If you have any other questions, please contact us or check out Our Slack Community.