I have a technical inquiry. Can I let a third-party company communicate directly with your Support Team?
For direct communications with other companies, we need to assess the situation on a case-by-case basis. Please contact our Support Team first. When we respond to your request, we ask for your cooperation and understanding regarding the following:
- Please share any relevant background information and past FAQs with the third-party inquirer in advance.
- Please share basic information about the inquirer (company name, first and last name, e-mail address) with our Support Team in advance.
- If you do not share the above required information with us beforehand, we will not be able to respond to the third-party inquirer because we cannot determine whether it is safe to do so.
- We cannot guarantee that our Support Team will be able to provide an appropriate answer to a third party with regards to your situation.
- Be sure to CC the subscriber of the Kuroco account in all your communications.