FAQ
Documents based on past customer inquiries and covers topics such as Kuroco's configuration, coding and, technical guidance on how to resolve issues that arise during implementation or operation.
System
Infrastructure & Availability
Frontend & Hosting
- Q
Are there any restrictions on using KurocoFront?
- Q
Can I deploy to KurocoFront without using GitHub?
- Q
Can I display my site on my own server without using Kuroco Front?
- Q
Can I use third-party GitHub applications?
- Q
Do I need a separate server from Kuroco's infrastructure if I want to generate static files?
- Q
Where is the best place to store static files (images, JS, CSS, etc.) used on the site?
- Q
What is kuroco_front.json?
Domain & URL
- Q
Can the URL of the site I am currently using be used in Kuroco?
- Q
Can Kuroco Generate an XML Sitemap?
- Q
Can a site be displayed without "www" on its own domain?
- Q
How do I change my domain name?
- Q
Permission Required for Accessing the Internal Network Domain. Which Domains are Utilized?
- Q
What types of domains does Kuroco use?
- Q
What URLs cannot be used?
Admin Panel
- Q
Can I change the parent site?
- Q
Can I use the admin panel with Internet Explorer 11?
- Q
Can Superusers Also Log Into Sub-sites?
- Q
Can content registered in Kuroco be used from multiple sites?
- Q
Does Kuroco use the Japanese or Western calendar system for dates?
- Q
How do I change the display language of the admin panel?
- Q
What environments do you recommend for the admin panel?
Files & Media
Security
Password
Login & Session
Vulnerability Assessment
- Q
Can I access the operational logs of the admin panel?
- Q
Can you audit my security checklist? (for clients based in Japan)
- Q
Can you send me the findings from your vulnerability assessment?
- Q
Do you have any security measures documentation?
- Q
My site was diagnosed with a security vulnerability. What should I do?
- Q
What vulnerability diagnostic and assessment services do you provide?
TLS certificate
- Q
Can I import TLS certificates into front-end servers provided by Diverta?
- Q
Can you provide TLS certificates for front-end servers that I have set up on my own?
- Q
Do I need to obtain an SSL certificate on my own?
- Q
How do I obtain TLS certificates for front-end servers provided by Diverta?
- Q
How do I verify my SSL certificate installation?
- Q
Which authority issues the TLS certificates?
- Q
Who updates and manages the TLS certificates?
Kuroco Usage
API & Endpoints
- Q
How can I add all the information of the content selected in the relational data selection to the response?
- Q
Is it possible to implement a site-wide search function?
- Q
Can I specify related data by slug when adding/updating content via API?
- Q
Can I update image and file fields with the bulk_upsert API for content?
- Q
Filtering API responses by content category
- Q
Filtering API responses by tag category
- Q
How to Retrieve RSS Feeds with Kuroco?
- Q
How Can I Send Requests to Endpoints Requiring Authentication from the Admin Panel Plugin?
- Q
Can the API respond in formats other than JSON?
- Q
How do I get responses from multiple APIs on one page?
- Q
How do I get siblings topics?
- Q
How can I get the number of associated contents for each option?
- Q
I grouped items in content definition settings, but the JSON returned by the API is not grouped. What should I do?
- Q
Can I retrieve unlisted content posts using API?
- Q
Can default values be set for the insert API?
Content Management
- Q
Can I add the _lang parameter in the preview function for secondary languages?
- Q
Can I add or update approval workflow of content(s) via API?
- Q
Can I Cancel the Trigger After Content Update When Uploading via CSV?
- Q
Can I change the expiration period of preview tokens?
- Q
Can I change the time selection interval for the content publication date and time settings?
- Q
Can I create content in the secondary language only?
- Q
Can I customize the items displayed in the content list?
- Q
Can I freely modify the order of the content list?
- Q
Can I include weekday information in a date?
- Q
I put content under the wrong content structure. Can I move it to another content group?
- Q
Can I set different topic group displays for the user groups?
- Q
Can I set my content publishing status to "Unpublish" by default?
- Q
Can I set the same Slug for multiple contents?
- Q
Can I upload topics using CSV files?
Admin Panel
- Q
Can I add a button to open the public URL on the content editing screen?
- Q
Can I adjust the appearance of the admin panel?
- Q
How can I use custom templates?
- Q
Can I modify the display of the content editor screen?
- Q
Can I output a preview page with Kurocofront?
- Q
How do I edit the widget at the top of the administration screen?
- Q
Can I Apply CSS to Multiple Pages in the Management Screen Plugin?
Email & Forms
- Q
Can I change the default status of a form?
- Q
Can I change the sender's e-mail address from `noreply@kuroco-mail.app` to my own address?
- Q
Can I customize my thank-you e-mails?
- Q
Can I send HTML or plain text e-mails depending on the recipient's environment?
- Q
Can I send important notifications to all users bypassing newsletter opt-out flags?
- Q
Can I set a custom time period for the date selection in my form response messages?
- Q
Can I set initial values or placeholders for form items?
- Q
Can I use multiple custom domain emails?
- Q
Can I use my custom domain for the sender address?
- Q
Can the visibility of other fields be changed based on the values entered in a form?
- Q
Can I modify the contents of the notification e-mails sent to admins?
- Q
Can I change the recipient email address based on the options selected in the form items?
- Q
Can I notify the password by email when registering a member from the admin panel?
- Q
How do I display inquiry numbers (submission no.) in e-mail notifications?
- Q
How do I link content information in a thank-you email?
- Q
How do I include content from the original form submission in the thank-you e-mail?
- Q
How do I include user details in the thank-you e-mail?
- Q
Can I limit form responses to one per user?
- Q
Indentation Is Reflected as Spaces in Custom Functions or Message Templates
Members & Authentication
Frontend & Deployment
- Q
Can I access KurocoFront through a proxy server?
- Q
Can I schedule my site to display a maintenance page at a specific time?
- Q
Can I send a Webhook to a hosting service other than KurocoFront?
- Q
Can I Use a Conversion Tracking Tag?
- Q
Can pages without internal links be generated with Nuxt.js SSG?
- Q
Is there any way to reduce API requests when generating pages in Nuxt.js SSG?
- Q
How to use GitHub Actions to deploy at any time other than content updates?
- Q
I am using an SSG. How do I reflect contents on the front-end immediately after updating them?
- Q
How to set up Google Analytics 4 (GA4) with Nuxt.js?
- Q
How do I generate reports using custom dimensions in Google Analytics?
- Q
Can I Revert the Deployed Site to Show a 404 Page?
Domain & URL
Files & Media
- Q
Can I attach files from other content structure via File Manager?
- Q
Can I use KurocoFile images in additional fields?
- Q
How can I add file size to the response for a file field?
- Q
How do I restrict the viewing, downloading, and other permissions of PDF files?
- Q
How do I upload files from the front end and associate them with content?
- Q
Is it possible to create an API to search the contents of PDF files uploaded to Kuroco?
- Q
Can we redirect to an arbitrary page when accessing a file without viewing permission?
Smarty & Batch
Trouble
API & Errors
- Q
Can custom function output logs for debugging purposes?
- Q
How do I create a HAR file?
- Q
How do I handle errors in Smarty?
- Q
How do I insert line breaks with `if` or `foreach` statements in Smarty?
- Q
How do I verify requests that cannot be verified with Swagger UI?
- Q
How do I check for JS errors in my PC browser?
- Q
I changed CORS but it is not reflected
- Q
API returns 403 Forbidden even though no restrictions are applied
- Q
I cannot connect to the Kuroco API from my iPhone or Safari browser. What should I do?
- Q
What causes accounts to be locked?
- Q
What should I do if the API is not working?
- Q
What should I do in case of errors?
- Q
Where can I find a list of API error messages?
- Q
After linking with SendGrid, URL in e-mail is replaced
- Q
E-mails sent from Kuroco are going to spam. What should I do?
- Q
How do I fix e-mail delivery failure?
- Q
How do I reduce spam inquiries?
- Q
The member registration confirmation e-mails are not being sent out. How do I set it up?
- Q
I did not receive a thank-you (inquiry response) e-mail. What do I do?
Frontend & Display
- Q
I added a parameter to the image URL, but the image is still not cleared from the cache. What should I do?
- Q
How do I verify responses in the CDN cache?
- Q
How do I verify the hash responses used by KurocoFront?
- Q
404 Not Found error when reloading the page or accessing the URL directly
- Q
The custom domain I set up is not displaying my site. What checks should I perform?
- Q
My file updates are not reflected in KurocoFront, what should I do?
- Q
I cannot print an image. What should I do?
- Q
My images are not displaying in certain browsers. What should I do?
Build & Deploy
Content & Admin
- Q
Can I prevent sources entered into the WYSIWYG editor from being automatically converted?
- Q
I received an error message that reads "The update process was interrupted due to the possibility of overwriting more recent content. Please try again."
- Q
Can I verify if a batch process is running?
- Q
The multi-language content in the downloaded CSV file is garbled
- Q
The ordering of the form fields is not reflected in the API. What should I do?
- Q
The content IDs seem to skip over some numbers or do not start from 1. What is the counting logic behind them?
- Q
Why do I sometimes see non-existent data in past articles after modifying the content structure?
- Q
Why Do Letters Pass in Postal Code Validation?
- Q
Why Are Triggers Called Twice After Content Update?
Contracts
- Q
Please Inform About the Usage Fees for APIs Called with Custom Processing
- Q
Will I still be Charged for Sending Emails Even if I Have a Contract with SendGrid?
- Q
How to calculate the free usage limit for Kuroco fees
- Q
How to Pay Kuroco Usage Fees
- Q
How do I terminate my contract?
- Q
How much does Kuroco cost?
- Q
I want to update the information of the contractor/administrator. Please guide me through the process.
- Q
When is the invoice issuance date?
Others
- Q
Can I request additions or modifications to the specifications or functions?
- Q
Can I specify or change topic IDs?
- Q
Is there a reference document for using the front_nuxt_auth template?
- Q
Are there any documents regarding the API specifications?
- Q
How do I check my browser version?
- Q
How do I free up storage space for GitHub artifacts?
- Q
How do I prevent duplicate API requests?
- Q
How do I prevent login ID and password auto-fill on the add/edit member screen?
- Q
What is the expiration date of the URL with t=... attached to the files in the ltd folder?
- Q
Is there a way to keep GitHub Actions workflow actions up to date?
- Q
I have a technical inquiry. Can I let a third-party company communicate directly with your Support Team?
- Q
How can I improve the display speed from China?
- Q
Is it possible to use the Diverta's GitHub repository
- Q
What is the Kuroco's support status for my OS version?
- Q
Is there a difference between sending parameters to an endpoint by making a request via a query from the frontend and setting them through Kuroco management screen?
- Q
What is the difference in usage between Slack and contact form inquiries?
- Q
What is WHOIS?
- Q
What should I take note of when building a multi-language site?