Can I modify the contents of the notification e-mails sent to admins?
To modify the contents of notification e-mails to admins, use Smarty to create a branch for inquiry/inquiry_contact
and other admin-directed message templates.
The description of RCMS-X-FROM, etc., introduced in "Can I customize my thank-you e-mails?" can also be used in the "message template."
Location
Set in the "Body" field of the following message template.
Module | Identifier |
---|---|
Form | inquiry/inquiry_contact |
Accessing the screen
In the left sidebar menu, select [Operation] -> [Message template].
From the Message template list, click the title with the identifier inquiry/inquiry_contact
.
You will be redirected to the template editor.
Example case
In the example below, the notification e-mail will not be sent to the admin if the form was submitted from test@example.com
. Moreover, notifications from certain forms (i.e., certain inquiry IDs or form IDs) will be carbon copied (CC'd) to specified addresses.
{if $items.email.value eq 'test@example.com'}
RCMS-X-AVOID:1
{/if}
{if $inquiry_id eq 6}
RCMS-X-CC:list1@example.com
{else if $inquiry_id eq 7}
RCMS-X-CC:list2@example.com
{/if}
The form submission has been received.
Please see the contents below.
{$smarty.const.ROOT_MNG_URL}/management/
More information
For further information on modifying message templates, see:
- FAQ: Can I customize my thank-you e-mails?
- FAQ: How do I include content from the original form submission in the thank-you e-mail?
- FAQ: How do I include user details in the thank-you e-mail?
- FAQ: How do I link content information in a thank-you email?
- FAQ: How do I display inquiry numbers in thank-you e-mails and notifications?
- Reference: List of available variables in the Message template
- FAQ: Can I change the recipient email address based on the options selected in the form items?
Support
If you have any other questions, please contact us or check out Our Slack Community.