What causes accounts to be locked?

When a login lock is applied, even if the correct ID and password are entered, the login attempt will fail. Additionally, the message "This member can't log in." will be displayed on the member's edit screen.

The following situations will trigger a login lock.

Kuroco common process

Cause

Multiple failed login attempts through the login form will trigger Kuroco's common lock function.

Solution

The lock will be automatically released after one hour.

Login lock function enabled

Cause

If you enable the login lock feature in the site settings, accounts will be locked after 5 failed login attempts.

Solution

Admins can unlock accounts on the respective member editor screens in [Member] -> [Member]. There is no need to change any current values or settings.

Note

• Both the common lock and the admin panel login lock functions will display the same error messages. Therefore, you should first verify if login lock has been enabled in the site settings.
• Refer to [Operation] -> [Log management] -> [Login logs] for help with resolving this issue.

info

For more information, see User guide: Login logs.

• If all member accounts have been locked, including the site admin account, please contact our Support Team for assistance.