What should I do if the API is not working?

First, please check what kind of response you are getting for your request to the API.
Few examples of responses are shown below.

JSON Response	Description
{"errors":["[GW] Malformed API URL"]}	The URI of the API endpoint is wrong. Please check that the URI is correct.
{"errors":["[GW] API using this method and path does not exist"]}	Method (POST/GET, etc.) is wrong. Please check if Method is correct.
{"errors":[{"code":"not_found","message":""}],"x-rcms-request-id":"****"}	The ID is different or there is no data.
{"errors":["[GW] Access Token is required"]}	It seems that the token is not included in the request for APIs that require a token.
{"errors":[{"code":"unprocessable_entity","message":"*****"}],"x-rcms-request-id":"*****"}	It seems that an error has occurred during some process. Please check the error message.。
Redirected	The URI of the API endpoint is wrong. Please check if the URI is correct.

tip

Please refer to the following page for API error responses.

• API error response

If you don't know what the error is, please get the HAR file and contact support.

• How to create HAR file
• Contact Form